Name
Breakout B - Turning Trust into Revenue: The Customer Experience Dividend [in partnership with Nift]
Date & Time
Wednesday, September 16, 2026, 2:55 PM - 3:25 PM
Speakers
Liz Primm, VP, Strategic Partnerships, Babylist
Marc Mallett, Senior Director, Partnerships, Nift
Vincent Ho, Partner, Boston Consulting Group
Marc Mallett, Senior Director, Partnerships, Nift
Vincent Ho, Partner, Boston Consulting Group
Description
In an era of noisy feeds, election-year distraction, and macroeconomic pressure, advertising can feel impersonal, disruptive, and easy to ignore. But what if ads took a different approach: leading with value and gratitude instead of yet another ad impression?
In this breakout, Liz Primm, Babylist + Vincent Ho, BCG + Marc Mallett, Nift will show how contextual, personalized moments can deepen loyalty, unlock new revenue, and introduce consumers to brands they actually want to discover. Through real examples—from a gift that celebrates a new baby’s milestone, to lapsed users re‑engaged with a $30 gift—you’ll learn how to design “treat yourself” moments that matter, without over‑collecting data or adding friction to the journey.
Session Type
Roundtable + Workshop